Shipping

SIMPLY FREE SHIPPING!

We decided that rather than having a complicated shipping policy or requiring you to fill in a bunch of information to find a shipping price that we would make it simple. Everything ships free. From a drain kit to a furnace, all of it ships to your door for the price listed on our site, nothing more except tax of course. Due to the exceptionally high costs, we are only able to offer this service in the Contiguous United States. For shipments to Alaska, Hawaii, Puerto Rico or any area which would require special arrangements such as a ferry or air freight, please contact us for a shipping rate. We currently do not ship outside the USA. We provide an estimated time before leaving our warehouse on every item. This is the time it takes for the item to be prepared and ship. Once the order leaves the warehouse, it generally takes 1-10 business days on average for delivery depending on your location and the warehouse the item has shipped from. Please note, that on rare occasions delivery can exceed 20 days. Most small items (less than 100 lbs.) ship via FedEx, UPS, or USPS. Large items ship with LTL (Less-Than-Truckload) common carriers. All deliveries are curbside unless otherwise stated. Liftgate service is included with most residential deliveries based on the weight of the product. All shipments are FOB (Free on Board) Origin/Shipping Point. If you would like more information or if you require special arrangements for delivery, please contact us.

All shipments are FOB (Free on Board) Origin/Shipping Point, Freight Prepaid.

Shipping fees for any authorized return are the responsibility of the customer/buyer. Although Total Home Supply utilized “Simply Free Shipping” for delivery, actual return shipping fees shall be charged to any customer/buyer for authorized returns. Please see return information below.

FREIGHT SHIPMENTS

Most of our items, especially those over 100 lbs., ship by freight. Freight carriers are different from UPS and FedEx and certain procedures must be followed to ensure a smooth delivery process. We ask that all customers read this guide before receiving their order to ensure a smooth process. All freight shipments are shipped FOB (Free on Board) Origin/Shipping Point and customer/buyer obtains title and ownership upon the item or product being shipped. Insurance is available for any FOB Origin/Shipping Point purchases however customer/buyer must contact Total Home Supply prior to the order to arrange for such insurance, and the customer/buyer’s expense.

FREIGHT SHIPMENT WAIVER

By making a purchase from Total Home Supply, the customer hereby waives any signature requirement for delivery to the extent allowed by law. The customer expressly accepts the shipping company’s proof of delivery as proof of delivery.

WHAT TO EXPECT